Terms and Conditions for Pet Cremation UK

Acceptance of Terms

By accessing and using Pet Cremation UK's website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

Services Description

Pet Cremation UK ("the Platform") operates as an intermediary online marketplace connecting pet owners ("Users") with independent pet cremation service providers ("Providers"). The Platform does not directly provide cremation services. Users acknowledge that any cremation services booked through the Platform are provided solely by the selected Provider, and Pet Cremation UK bears no responsibility for the execution of these services. By using the Platform, Users agree to enter into direct contractual relationships with Providers for cremation services.

Use of Services

4.1 Our services are available to all users without the need for account registration.
4.2 You agree to provide accurate and current information when using our services.
4.3 You are responsible for any activities conducted through our platform using your information.

User Conduct

Users agree to:
5.1 Provide accurate information when using the platform.
5.2 Respect the privacy and rights of other users and service providers.
5.3 Not engage in any unlawful or fraudulent activities on the platform.

Service Provider Responsibilities

Service providers agree to:
6.1 Provide accurate information about their services and pricing.
6.2 Comply with all applicable UK laws and regulations regarding pet cremation.
6.3 Maintain appropriate licenses and insurance as required by UK law.

Fees and Payments

7.1 Pet Cremation UK charges a fee for facilitating connections between users and service providers.
7.2 All fees are clearly displayed before a transaction is completed, inclusive of VAT where applicable.
7.3 Payment processing is handled by third-party providers and subject to their terms and conditions.

Cancellation and Refund Policy

8.1 Cancellation policies may vary by service provider.
8.2 Refunds are subject to the individual service provider's policies.
8.3 Pet Cremation UK reserves the right to issue refunds at its discretion in exceptional circumstances.
8.4 These policies do not affect your statutory rights under UK consumer protection laws.

Privacy Policy

Your use of our services is governed by our Privacy Policy, which complies with UK data protection laws including the Data Protection Act 2018 and the UK GDPR. Our Privacy Policy can be found at [link to privacy policy].

Limitation of Liability

10.1 Pet Cremation UK is not responsible for the actions or services provided by third-party cremation service providers.
10.2 We do not guarantee the quality or timeliness of services provided through our platform.
10.3 Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Intellectual Property

All content on the Pet Cremation UK website is protected by UK copyright and other intellectual property laws.

Modifications to Terms

Pet Cremation UK reserves the right to modify these Terms and Conditions at any time. Users will be notified of significant changes through our website.

Termination

We reserve the right to deny service or block access to our platform for violations of these Terms and Conditions.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at support@petcremation.org.uk